last updated May 22, 2025
GENERAL:
Network outage, server offline, wifi no good, etc.:
Nick Piazza nickp@solidstatets.com 541-792-0004
Marion Bates the.bates@gmail.com 603-252-7321
Mark Townsend does phone and data wiring: 603-667-3784 uvc123@msn.com
POWERSCHOOL:
Main support: 1-866-434-6276 and press 1, then 1 again, then say "PowerSchool SIS", then 1 to confirm
When asked for your name, say either “Suzanne Manory” OR “Marion Bates”
When asked for your customer number, say “US2004NH017”
If asked for support PIN, it's 163964 as of Apr 30 2019
INTERNET:
Our Internet Service Provider is Lyme Fiber 833-795-5300 support@LymeFiber.net
Our customer ID is SUB-2103-00000733
MAIN SERVERS:
See this page for details, Dell ProSupport, etc.
The primary (Klee) Dell has service tag 47X4MN2
It has Dell ProSupport thru March 2021. Express service code 9186035870
The secondary (Bancroft) Dell has service tag 11TZ182
It has Dell ProSupport thru December 2020. Express service code 2287591922
ProSupport number is 1-866-362-5350
Our Technology Service Manager for ProSupport Plus is:
Luiz Dunham
512-713-5265
luiz_dunham@dell.com
Our Account Manager is:
Steven Maldonado
512-725-0237
steven_maldonado@dell.com
Our Dell customer number is 7656750
Our contract number (whatever that means) is WN22AGW
WEBSITE:
The www.crossroadsacademy.org website is hosted by BlueHost 844-460-5814
Billing is under Dan's credit card. Renews annually
Tech contact info on the BlueHost account is "Network Admin," associated with Bates's personal email -- the.bates@gmail.com -- because they require an off-domain email address (annoying.)
Cpanel username listed as crossse3.
Security PIN as of Jan 2025 is 795311
Our dedicated IP is 74.220.217.64
The website itself -- WordPress and its associated plugins -- is managed by Kieran Chapman kchapman@gmail.com
If BlueHost disables the site because of malware or something, contact Kieran
BRIGHTARROW:
GetTechSupport@BrightArrow.com
Or, 24x7, 425-558-2100 (press "1")
DNS AND TOP-LEVEL DOMAIN REGISTRATION:
TLD = Network Solutions. Domain registration is good thru 10/30/2023 and renews annually, we should probably do a longer renewal to save some $
Actual zone records etc. are by BlueHost, see above "website" section
FANGER HVAC:
Chuck, or ZONEX SYSTEMS (800) 228-2966
BANCROFT HEATING, VENTILATION, AIR CONDITIONING:
Chuck or Sean O'Reilly at Alliance Building Automation:
(802) 864-4000 (company main)
(603) 322-3800 (Sean's cell)
DOORS/LOCKS/FOBS/KLEE CAMERA:
Chuck or
customerservice@monadnocksecurity.com
(603) 878-0600